We accept all major credit cards including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal. Please note that we can only accept one form of payment per order.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
HOW CAN I CANCEL OR UPDATE MY ORDER?
Please email firstname.lastname@example.org as soon as possible. Before your order is processed, we would be happy to make any changes that we can. After your order is processed, we are unable to make changes.
HOW CAN I CHECK MY ORDER STATUS?
You can view your order status by signing into your Account page and clicking on Order History. You will also receive an email from email@example.com with a link to your order status, followed by an email with your tracking information when your order ships.
WHERE DO YOU SHIP?
We ship to all 50 US States.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We ship via USPS and UPS for a flat rate of $10. If you are not able to receive shipments from these carriers or are interested in expedited shipping options, please contact firstname.lastname@example.org before placing your order.
DO YOU OFFER FREE SHIPPING?
At this time, we offer $10 flat rate shipping for all non-expedited orders.
DO YOU EVER OFFER SALES OR PROMOTIONS?
We create our shoes in small production runs to minimize waste, and offer you our best possible pricing all year round. Because of these intentional decisions, we do not offer sales at this time.
WHAT IS YOUR RETURN POLICY?
Returns will be accepted within 14 days from the date of delivery. Please note that items must be unworn (we recommend trying on shoes in a carpeted area to fully protect the soles) and in their complete original packaging to be eligible for returns or exchanges. Email email@example.com to begin the process.
DO YOU OFFER FREE SHIPPING ON RETURNS?
We are happy to offer free ground shipping on returns in order to help ensure you can find your perfect fit.
DO YOU OFFER EXCHANGES?
Yes, we offer free exchanges for in-stock inventory. Please email firstname.lastname@example.org to begin the process.
FIT AND SIZING
HOW CAN I DETERMINE THE BEST SIZE FOR ME?
Please consult our Size Guide, which includes a US-European size conversion chart, as well as the “Find the Perfect Fit” sections of each product listing. We also invite you to email email@example.com for personalized recommendations based on your measurements.
If you have any questions about finding your perfect fit, please reach out to firstname.lastname@example.org. We would love to help!
DOES THE FIT OF EACH STYLE DIFFER?
While the length (which determines the numerical size) of each shoe is calibrated to be comparable across styles, the fit may vary slightly due to different upper and toe box shapes. In the “Find the Perfect Fit” section of each product listing, we share suggestions based on the specific style. We also invite you to email email@example.com for personalized recommendations based on your measurements.
CAN I EXCHANGE MY SHOES FOR A DIFFERENT SIZE?
Absolutely! As long as your shoes are unworn and eligible to be returned, we are happy to offer free exchanges in order to ensure you can find your perfect fit. Please email firstname.lastname@example.org to begin your exchange, and let us know if you would like personalized assistance in determining the best size for you.